Information about COVID-19

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Clarion Hotel® Ernst Kristiansand ,  Norja

Näytä kaikki hotellit kohteessa Kristiansand, Norja

Clarion Hotel® Ernst

Kristiansand,  Norja

Clarion Hotel Ernst on moderni hotelli, joka sijaitsee parhaimmalla paikalla Kristiansandin keskustassa. Hotellimme ilmapiiri on hurmaava sekoitus menneen ajan glamouria sekä modernia nykytaidetta ja vilkasta kulttuurielämää. Me olemme käteisetön hotelli.

Clarion Hotel® Ernst 4 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4
870 arvostelua
4,5
Palvelu
4,5
Nukkuminen
4
Hinta-laatusuhde
4,5
Siisteys
4,5
Sijainti
4
Huoneet
4

Nice hotel, good breakfast

28. heinäkuuta 2020, Askim, Norja, Roger S

Nice hotel with a central location in lovely Kristiansand. Nice room with good beds. The breakfast was good with plenty of choices. Everything was clean and the covid-19 situation was well taken care…

Nice hotel with a central location in lovely Kristiansand. Nice room with good beds. The breakfast was good with plenty of choices. Everything was clean and the covid-19 situation was well taken care of.
Lue lisää
1

What a shame!

28. kesäkuuta 2020, , pogosj

I dont even know where to start from, i am so frustrated. First things first, it was understaffed, long queues, no one answering phones, and we did not get any information about when and where the bre…

I dont even know where to start from, i am so frustrated. First things first, it was understaffed, long queues, no one answering phones, and we did not get any information about when and where the breakfast is, as well as what can we do near by. Rooms are so warm between 25-26° AC broken and they did not offer any solutionsn u cant even sleep, i only had one or two houes of sleep. My gf went down to ask for a fan but did not get any, so when i went down to ask and they suddenly had a fan out of the blue. Some staff were rude and others nice. Also when it comes to parking you have to book a place and pay for it or else if full and we did not know that so there is that. Breakfast was allright. For me who saved up money to go on a nice vacation with family, this was a waste of time, money and vacation, the whole vacation was ruined and its unacceptable!

Omistajan vastaus

19. heinäkuuta 2020

Thank you very much for your feedback on your stay with us! Here I just have to lie flat on behalf of the hotel and the company. Due to major challenges with system failure in the high season + acute illness in the middle of the holiday period, this presented enormous problems for guests and employees. This is something that has been followed up with the head office, which has now taken action on these challenges. Unfortunately, this was something that would never want our guests to experience, or that our guests would need to experience through a stay with us. We are a venerable hotel that has been around for over 100 years and we are well known in the hotel world for traveling guests and competitors. It makes me sad to read that there has been a long wait and longer than expected. We are in a unique and unpredictable situation that no one could have predicted around Covid-19. We have gone from having a full hotel to 0 guests, then been closed for 3 months. Nordic Choice hotels ran a campaign that brought us (thankfully) full hotel during the summer season. This meant that we went from layoffs to full operation. In the start-up, this meant that the machinery we are on ran on half a tank. This is something now that is 100% up for grabs, and everything is back to the level we are known for. I'm sorry for the situation and the experience you had, as this was not something you expected. The hotel and company have never experienced such a situation before and therefore I just have to apologize on behalf of the team. Regards, Team Ernst

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3

Nice hotel but very dark

19. helmikuuta 2020, Kööpenhamina, Tanska, Alie28

We booked a family room for two nights and arrived in the early hours of the morning. The lobby is quite spectacular with two oversized ceiling lamps with crystals descending from them. The decor is l…

We booked a family room for two nights and arrived in the early hours of the morning. The lobby is quite spectacular with two oversized ceiling lamps with crystals descending from them. The decor is lavish. Our room was a fair size for a family room with bunk beds. The lighting in the room is very dull even in the morning the light from outside was poor as the window was small and in a corner of the room. The bathroom was small, again with poor down lighting for men to shave and women to do makeup. There is no handle for helping you climb in/out of bath to have a shower and the shower door is fixed so it can be quite precarious getting in and out with nothing for support. Beds are comfortable but pillows are awful. The type of large pillow that you lay down on and it envelopes your head. Breakfast is substantial, but I would suggest having thongs for picking up the sliced fruit instead of the oversized spoons. I observed one guest just giving up trying to lift up the fruit with the spoons and use his hands instead. Not very hygienic. Staff were pleasant and chatty and some were more helpful than others. We had misplaced our phone plug after we checked out and while they inquired about it with housekeeping, another staff member (who had just begun working with the hotel) offered to recheck our room after it was cleaned and then offered us a replacement plug from lost property box. I’m sorry I didn’t ask her her name. We did book a separate third night before departing Kristiansand. We had spent one night in Stavanger in between. This time they gave us two doubles. I felt that these rooms were more recently refurbished as the bathrooms especially were more modern than our previous room. It’s a good hotel and the location to the ferry is ideal. There are nice cafes beside it and the town has some nice restaurants.

Omistajan vastaus

21. helmikuuta 2020

Here Alie28 First of all, thank you very much for a detailed feedback. We are a 160 year old building where we are composed of 3 buildings with a unique glass roof above. This used to be one of the city's well-known banks and night spots located here. Not many years ago this was transformed into a modern hotel with a unique design. The designer emphasized this with design and atmosphere, which at that time was more popular than what we perceive in today's time perspective. This presents a lot of challenges when the design is dark when it comes to lighting. We are working on specific measures such as replacing all light bulbs with modern LED bulbs. This will increase the lighting considerably in the time ahead. When it comes to duvets and pillows in the hotel, we have just invested in brand new and replaced all bedding in all our 199 rooms. So just look forward to the next time you come back to us. Our amazing technical manager is going to check the solution around the bathtubs in our rooms to make it easy for our guests to get up and out of the bathtub in the future. Thank you so much for mentioning our talented staff and notorious breakfast. We are proud to have such a great team at the hotel that has a fantastic location in the city center. Wish you a nice day ahead and welcome you back to us in the future. With the touch of premium Kevin Hansi/Welcome Office Service Manager

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5

Will definitely come back

16. joulukuuta 2019, Stavanger, Norja, 659siljeg

First time I use this hotel in Kristisnsand, and I will definitely come back. Travelling alone on business- this is a hotel where you can relax in your room, have a cup of coffee in the reception and…

First time I use this hotel in Kristisnsand, and I will definitely come back. Travelling alone on business- this is a hotel where you can relax in your room, have a cup of coffee in the reception and also enjoy a (delicious!) meal in the bar/a la carte area.

Omistajan vastaus

22. joulukuuta 2019

Hello Dear 659silijeg, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium Kevin Hansi/Welcome Office Service Manager

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3

Good Location

11. joulukuuta 2019, Manilan metropolialue, Filippiinit, LifesAWander

Walking distance to the church and convenience stores. Good breakfast. Small room, no free water in the room. Unfriendly and unhelpful reception staff. Unwelcoming corridors - it's like a maze. Good e…

Walking distance to the church and convenience stores. Good breakfast. Small room, no free water in the room. Unfriendly and unhelpful reception staff. Unwelcoming corridors - it's like a maze. Good enough for a night's stay, but nothing special.

Omistajan vastaus

12. joulukuuta 2019

Hello dear Lifesawander, thank you so much for your honest feedback. We want to improve and thank you for your help. We regret that we failed to meet all your expectations this time, so we hope you will come back again and give us another chance in the future. We have a minibar in every room where our guests can choose to buy mineral water, unless this is desired we have potable tap water in the bathroom which tastes very good. It makes me sad to read that you perceive the staff as low service minded and unhelpful, this is something I will follow up to go over with everyone in the team. I wish you a nice day further and warmly welcome back. With the touch of premium Kevin Hansi/ Welcome office Manager/ Clarion Hotel Ernst

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