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Clarion Hotel® Ernst Kristiansand ,  Norja

Näytä kaikki hotellit kohteessa Kristiansand, Norja

Clarion Hotel® Ernst

Kristiansand,  Norja

Clarion Hotel Ernst on moderni hotelli, joka sijaitsee parhaimmalla paikalla Kristiansandin keskustassa. Hotellimme ilmapiiri on hurmaava sekoitus menneen ajan glamouria sekä modernia nykytaidetta ja vilkasta kulttuurielämää.

Clarion Hotel® Ernst 4 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4
881 arvostelua
4,5
Palvelu
4,5
Nukkuminen
4
Hinta-laatusuhde
4,5
Siisteys
4,5
Sijainti
4
Huoneet
2

Pictures are very misleading!

16. toukokuuta 2021, Kyiv, Ukraine, nicole1234562014

I have to admit how surprised I was when I arrived at the hotel. The pictures on here and on their website make it look wonderful. The lobby was uninviting and bland with weird mis-matched decor. T…

I have to admit how surprised I was when I arrived at the hotel. The pictures on here and on their website make it look wonderful. The lobby was uninviting and bland with weird mis-matched decor. There is a small area off the lobby with bathroom items for sale... all of which were VERY dusty. There was a "dj music cart" parked off in the corner.... that just didn't feel right in an "upscale hotel". We stayed during weekend and there was never any music. We booked a "family room".... and have stayed in MANY family rooms in other hotels.... this room was barely large enough to sleep two people comfortably! Kids bunk-beds crammed into a corner, barely enough room to walk around the bed, etc... The room was so hot that we had to keep the window open at all times. And unfortunately, the window would barely open. The bathroom was tired and in need of a redo. Paint peeling on door frame, holes in tile around the vanity, sink overflow drain wasn't connected a drain, so water would just pour out onto the floor. A positive note, the staff was very kind and welcoming and the hotel location is good. When we visit Kristiansand again, we won't be staying here. For the $, there are nicer options.

Omistajan vastaus

21. toukokuuta 2021

Hi Nicole1234562014, Thank you very much for your important feedback in our ever-improving work we do at the hotel. Your mentioned points have now been brought up to the management and measures have been directed at the points. It makes us very sad that the room is not perceived as big enough, or good enough in relation to your standard. I can assure you that we have annual internal control in all rooms where we have been approved by our quality control. But we have chosen to go across the room to check again, if there is something we need to fix after your feedback. We thank you for your important feedback and for choosing to be a guest with us. Feel free to contact me directly at kevin.hansi@choice.no next time you come to Kristiansand. Then I can make sure that you get a room that suits your wishes. Sincerely, Kevin Hansi/ Welcome Office Service Manager

Lue lisää
5

Excellent family room

13. syyskuuta 2020, Oslo, Norja, SofiaO7366HY

Comfortable big beds single beds and comfortable bunk beds perfect for 4 people. I love the big pillows. Nice clean bathroom with bathtub with Ritual (brand name) soaps, shampoo, conditioner and body…

Comfortable big beds single beds and comfortable bunk beds perfect for 4 people. I love the big pillows. Nice clean bathroom with bathtub with Ritual (brand name) soaps, shampoo, conditioner and body lotion. Delicious breakfast with lots of choices. Clean, modern and practical room. Great location in the middle of Kristiansand, close to café, restaurants, shops etc.

Omistajan vastaus

23. syyskuuta 2020

Dear SofiaO7366HY, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! With the touch of premium Kevin Hansi/ Welcome Office Service Manager

Lue lisää
2

Needs more comfort

16. elokuuta 2020, Vemmelev, Tanska, Geckow

The clerk checking us in was snotty, one of the corona symptoms - which made us a bit nervous. The hotel is stylish, but a bit rough around the edges. Only two electricity sockets in my room, and al…

The clerk checking us in was snotty, one of the corona symptoms - which made us a bit nervous. The hotel is stylish, but a bit rough around the edges. Only two electricity sockets in my room, and also near the ground and away from my bed so charging your phones and watches is a problem. The shower is inside a bath tub. Getting in and out feels like a Acrobat act.. and the shower heads highest position was somewhere around eye level.. so showering is quite uncomfortable. Bath tubs are not hygienic; I’d rather see a nice rain shower like most modern hotels. Breakfast was okay, and they try to make distinctive small dishes which were very welcome. So: extra sockets, usb power near the bed, remove the bath tubs and this hotel will be up te date.

Omistajan vastaus

25. elokuuta 2020

Hi Geckow, Thank you very much for your detailed feedback. I greatly appreciate and appreciate your time in improving the hotel. We have 199 different rooms in the hotel which vary from them 3 different building hotel consists of. Therefore, the size may vary from location to location. It is sad to read that you experienced your room as small and not practical. The next opportunity for refurbishment I really hope we get rain showers in every bathroom as you point out, but this may be a while longer. I have passed on your feedback to the management. I hope you come back to us next time you are in Kristiansand, and wish you a nice summer ahead. Sincerely, Kevin Hansi / Welcome Office Service Manager

Lue lisää
4

Nice hotel, good breakfast

28. heinäkuuta 2020, Askim, Norja, Roger S

Nice hotel with a central location in lovely Kristiansand. Nice room with good beds. The breakfast was good with plenty of choices. Everything was clean and the covid-19 situation was well taken care…

Nice hotel with a central location in lovely Kristiansand. Nice room with good beds. The breakfast was good with plenty of choices. Everything was clean and the covid-19 situation was well taken care of.

Omistajan vastaus

25. elokuuta 2020

Hello Roger S, Thank you very much for staying at our hotel and of course for your very positive feedback! We appreciate your time and efforts as well as we get very motivated by communicating with satisfied guests. I will gladly share your feedback with the rest of the team and thank them for the excellent job they did! We wish you a nice day and hope to see you again in Kristiansand and at Clarion Hotel Ernst! Kind regards, Kevin Hansi/Welcome Office Service Manager

Lue lisää
1

What a shame!

28. kesäkuuta 2020, , pogosj

I dont even know where to start from, i am so frustrated. First things first, it was understaffed, long queues, no one answering phones, and we did not get any information about when and where the bre…

I dont even know where to start from, i am so frustrated. First things first, it was understaffed, long queues, no one answering phones, and we did not get any information about when and where the breakfast is, as well as what can we do near by. Rooms are so warm between 25-26° AC broken and they did not offer any solutionsn u cant even sleep, i only had one or two houes of sleep. My gf went down to ask for a fan but did not get any, so when i went down to ask and they suddenly had a fan out of the blue. Some staff were rude and others nice. Also when it comes to parking you have to book a place and pay for it or else if full and we did not know that so there is that. Breakfast was allright. For me who saved up money to go on a nice vacation with family, this was a waste of time, money and vacation, the whole vacation was ruined and its unacceptable!

Omistajan vastaus

19. heinäkuuta 2020

Thank you very much for your feedback on your stay with us! Here I just have to lie flat on behalf of the hotel and the company. Due to major challenges with system failure in the high season + acute illness in the middle of the holiday period, this presented enormous problems for guests and employees. This is something that has been followed up with the head office, which has now taken action on these challenges. Unfortunately, this was something that would never want our guests to experience, or that our guests would need to experience through a stay with us. We are a venerable hotel that has been around for over 100 years and we are well known in the hotel world for traveling guests and competitors. It makes me sad to read that there has been a long wait and longer than expected. We are in a unique and unpredictable situation that no one could have predicted around Covid-19. We have gone from having a full hotel to 0 guests, then been closed for 3 months. Nordic Choice hotels ran a campaign that brought us (thankfully) full hotel during the summer season. This meant that we went from layoffs to full operation. In the start-up, this meant that the machinery we are on ran on half a tank. This is something now that is 100% up for grabs, and everything is back to the level we are known for. I'm sorry for the situation and the experience you had, as this was not something you expected. The hotel and company have never experienced such a situation before and therefore I just have to apologize on behalf of the team. Regards, Team Ernst

Lue lisää

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