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Clarion Hotel® Ernst Kristiansand ,  Norja

Näytä kaikki hotellit kohteessa Kristiansand, Norja

Clarion Hotel® Ernst

Kristiansand,  Norja

Clarion Hotel Ernst on moderni hotelli, joka sijaitsee parhaimmalla paikalla Kristiansandin keskustassa. Hotellimme ilmapiiri on hurmaava sekoitus menneen ajan glamouria sekä modernia nykytaidetta ja vilkasta kulttuurielämää. Me olemme käteisetön hotelli.

Clarion Hotel® Ernst 4 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4
848 arvostelua
4,5
Palvelu
4,5
Nukkuminen
4
Hinta-laatusuhde
4,5
Siisteys
4,5
Sijainti
4
Huoneet
1

Poor value for money.

27. lokakuuta 2019, Skudeneshavn, Norja, tedwalter

Booked a "de-lux" room. In all fairness the room was spacious and sort of nice. However there were no windows. Ventilation was inadequate and no daylight to wake me up in the morning. Lack of windows…

Booked a "de-lux" room. In all fairness the room was spacious and sort of nice. However there were no windows. Ventilation was inadequate and no daylight to wake me up in the morning. Lack of windows made room depressing and boring. I tried to let front desk know that I preferred room with window but were told none were available. Only a few rooms actually had external windows... and those were also sealed to prevent guests from opening them. Tried a red wine from mini bar. It was spoilt with big chunks of red stuff in it... "Cash free hotel" prevents me from using cash for my bar purchases - thus exposing my bar bill to my wife back home. This is also a practice prohibited by law in Norway but hotel is not bothered by following the law. Breakfast was crowded... but food was sort of ok. Nice choice of hot food. Too few coffee machines and long queues for a cup of coffee... Lobby bar closes at midnight on a Saturday evening. Slow and less than competent staff .. Way too expensive for this kind of hotel. Also they wanted to charge me more for parking than advertised on their webpage... only argumebting that "prices went up". Really not nice. Next time we try another hotel even though we are somewhat committed by membership in loyalty program. Just not good enough.

Omistajan vastaus

6. marraskuuta 2019

Hi dear Tedwalter, Thank you very much for your detailed feedback from your stay with us. It makes me very sad to read that you have not received the stay you had expected with us. I see you mention several different things that have caused you great dissatisfaction with us. Due to the facade decoration, everyone's exterior windows have been wrapped and prevented guests from looking out or opening the windows in rooms. We take this for granted as we have realized that the communication and information has not come out fast enough for guests who have booked with us. We strongly apologize for this, and we will hereby take this mistake further. I have now talked to our Houskeeping Manager at the hotel, and have taken steps to go over all the minibars in the hotel. This is to ensure that no one will experience the same as you. This is again something we apologize for, and see that there have been discrepancies in the routines for the exchange of bad wine. It is good to read that you were happy with the breakfast, as we are very proud of it. We are already looking at better solutions for coffee machines in the breakfast room. We have a great challenge when it comes to the number of guests compared to coffee machines we have today. But can promise you that the coffee is worth standing in line for. When it comes to our being a cash free hotel, this will indicate that we can refuse cash payment if the amount indicates a change. We are not allowed to exchange money. The reason why all Nordic Choice Hotels have been applied to this policy is due to the safety of all employees but also our guests. You can pay with cash, but then the cash payment must be exactly the sum of the item you buy. We cannot exchange or give back any money. We do not keep money in the company for security as mentioned earlier. If you want to come back to us next time, I would like to offer you a compensation for a free upgrade with us. I hope you agree to this and send me an email directly at Kevin.hansi@choice.no with the thread from here. Looking forward to hearing from you again and wish you all the best until then. With the touch of premium. Kevin Hansi/ Welcome Office Manager

Lue lisää
4

As good as the pictures

25. syyskuuta 2019, Asker, Norja, MickeSi

The Hotel deliveres as good as the Nice pictures og and on the Hotel. Serviceminded Staff, Nice and clean rooms. The trainingroom whas good enough. Bed was good and breakfast was also very good. I Wil…

The Hotel deliveres as good as the Nice pictures og and on the Hotel. Serviceminded Staff, Nice and clean rooms. The trainingroom whas good enough. Bed was good and breakfast was also very good. I Will Come back to This Hotel. I can recomend the Autum burger, that was realy good as well!

Omistajan vastaus

2. lokakuuta 2019

Dear MickeSi Thank you very much regarding your positive feedback to us. We are looking forward to your further stay with us another time, have a great day.

Lue lisää
3

Excellent breakfast and beds, clean and good service, but dark interieur of bad taste

7. syyskuuta 2019, , kirhartung

fantastic beds and excellent breakfast, quite dark rooms and furniture (mix from starwars aesthetics and jamesbond`s seventies, but worse), the sauna and gym o.k., lunch and dinner simple (not much…

fantastic beds and excellent breakfast, quite dark rooms and furniture (mix from starwars aesthetics and jamesbond`s seventies, but worse), the sauna and gym o.k., lunch and dinner simple (not much to choose). The coffee and tea could be better. We were not informed that there was a renovation going on so that the building was packed in plastic...and it was loud in the morning. Nice personal, especially in the restaurant.

Omistajan vastaus

3. lokakuuta 2019

Hello! Glad you liked beds and breakfast! Unfortunately the hotel's interior isn't to everyone's taste, but I like the associations you had with them! We will work on everything else you have mentioned, and thank you for your feedback :-) With kind regards, Laura from Clarion Hotel Ernst

Lue lisää
3

Hotel is very nice, but service was average

27. elokuuta 2019, Krefeld, Saksa, ralph g

We use that hotel for a stopover to reach the ferry the next morning. location for this is ideal. within 5 mns drive you are at the ferry dock, so for the 8 am boat you can leave the hotel by 7:10- 7:…

We use that hotel for a stopover to reach the ferry the next morning. location for this is ideal. within 5 mns drive you are at the ferry dock, so for the 8 am boat you can leave the hotel by 7:10- 7:20. butr back to the hotel. some parking lots in an underground garage directly next to the hotel - we were lucky to get one of the last ones. elevator from there to hotel defect / under construction. friendly staff at reception. elevator to second floor defect. no "can we help you with your luggage?". rooms nice (we had ours towards the open patio in the newer part of the hotel (rooms to the road might be noisier). disappointing: garbage bin in the bathroom was not cleaned up from previous stay, and minibar contained empty whine bottle. breakfast buffet was very good - unfortunately not eniugh time to enjoy it.

Omistajan vastaus

10. lokakuuta 2019

Hi and thank you for your informative review! Your point outs are duly noted and will be taken inn to our summer review in planning the next peak season. Also I would like to inform that we have more parking spots around the corner and that if you come back to us next time around, I will personally help you with your luggage :) Wish you a further great autumn!

Lue lisää
4

Comfortable rooms in a good location for the station

19. elokuuta 2019, Lontoo, Yhdistynyt kuningaskunta, TarnPhillips

We stayed overnight here en route to Stavanger in the train. We had a warm welcome from the staff and our room was very comfortable and clean. The en suite bathroom has a nice shower but a rubber mat…

We stayed overnight here en route to Stavanger in the train. We had a warm welcome from the staff and our room was very comfortable and clean. The en suite bathroom has a nice shower but a rubber mat and a bathmat would be useful as it gets very slippery. The decor in reception is quite funky and we enjoyed a nightcap in the gold throne chairs. Lastly thanks to the staff for finding a taxi for us to the station. It was quite moist on the way!

Omistajan vastaus

10. lokakuuta 2019

Hi and thank you very much for your review! Nice to hear that you enjoyed your stay with us. Especially the part about enjoying a night cap in the king chair :) Wish you a great week and hope to see you again :)

Lue lisää

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