Ohjelmistopäivitys tänä yönä

Yöllä 17.–18. toukokuuta klo 22.00 - 07.30 teemme ohjelmistopäivityksen. Tänä aikana verkkosivustolle tai sovellukseen ei voi kirjautua sisään. Pahoittelemme tästä mahdollisesti aiheutuvaa vaivaa.

 
Tämä sivu on tarkoitettu uudemmille selaimille. Parhaan vierailukokemuksen aikaansaamiseksi, ole hyvä ja päivitä selaimesi uudempaan versioon.

Villa Copenhagen København V ,  Tanska

Näytä kaikki hotellit kohteessa Kööpenhamina, Tanska

Villa Copenhagen

København V ,  Tanska

Hemmottele itseäsi kokemuksilla Villa Copenhagenissa! Kesällä 2020 avataan ainutlaatuinen hotelli komeassa rakennuksessa, joka oli aikaisemmin Tanskan postin pääkonttori. Täydellinen sijainti Kööpenhaminan keskusrautatieaseman vieressä. Tervetuloa!

Villa Copenhagen 4,5 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4,5
167 arvostelua
4,5
Palvelu
4,5
Nukkuminen
4
Hinta-laatusuhde
4,5
Siisteys
4,5
Sijainti
4,5
Huoneet
5

One of the best ever experiences!

28. huhtikuuta 2021, Tukholma, Ruotsi, anders285

I organized a two day photoshoot for a client during Covid and the super amazing staff at the hotel help make it a smooth and fantastic experience. As a producer, I have done this a lot, in many count…

I organized a two day photoshoot for a client during Covid and the super amazing staff at the hotel help make it a smooth and fantastic experience. As a producer, I have done this a lot, in many countries and staff and people are generally helpful. But the the team, Conference, front desk, well everyone, really at Villa Copenhagen was the best experience so far. Approachable, nice, helpful and professional attitude all around, I can only give them top grades for their work. Well done and thanks again!

Omistajan vastaus

2. toukokuuta 2021

Dear Anders, Thank you so much for this amazing review. It is such a great pleasure to know that all team members exceeded your expectations, and I shall make sure to share your feedback with all my colleagues. We all sincerely hope we will have the chance of welcoming you back to stay with us again soon. Kind regards, Josefine Lauritsen Ass. Front of House Manager

Lue lisää
1

Tried to give them a chance but unfortunately they can get things right

16. huhtikuuta 2021, Hvidovre, Tanska, AyrtonLSM

Stayed with them back last July when they opened and I was overwhelmed by the amount of failures they managed to execute. Eventually I've got contacted by front desk and I was offered an apology and…

Stayed with them back last July when they opened and I was overwhelmed by the amount of failures they managed to execute. Eventually I've got contacted by front desk and I was offered an apology and some short compensation, but just to find out that when i try to redeem the compensation, this was rejected and they could not help me after all or get communication right. I was contacted always 24 hours after, which in this business seems very late, by 4 different persons, in Danish (even though my communication has been always in English) they kept replying in Danish. In this case I just gave up the discussion since they where apparently happy to be "right" and I was surprised that they did not act after my frustration, fair enough "Villa". Im sure straight competitors will be happy to have my 60+room night a year in Copenhagen. I tried to give a chance though.

Omistajan vastaus

19. huhtikuuta 2021

Dear AyrtonLSM, I do apologise for the inconvenience that you experienced. This was in no way intentional on our behalf and we strive to deliver the best service to all of our guests. Unfortunately, I have not been able to find any correspondence with you in our system and I therefore hope that you will contact me at josefine.lauritsen@villacph.com to find a good solution for you. I am looking forward hearing from you. Kind regards, Josefine Lauritsen Ass. Front of House Manager

Lue lisää
5

Great experience

5. huhtikuuta 2021, , JGuldbaekGreve

Had an awesome stay. Great surroundings and the building is amazing - super detailed, great materials. Pool awesome. Good service. Sad the other facilities were closed due to covid. Really good bed. C…

Had an awesome stay. Great surroundings and the building is amazing - super detailed, great materials. Pool awesome. Good service. Sad the other facilities were closed due to covid. Really good bed. Clean.

Omistajan vastaus

14. huhtikuuta 2021

Dear JGuldbaekGreve, Thank you for your review. We highly appreciate your very kind feedback and we are happy that you mention our surroundings as well as the service provided. We wish you a wonderful day and hope to welcome you back here at Villa very soon. Kind regards, Josefine Lauritsen Ass. Front of House Manager

Lue lisää
2

They don’t pick up the phone

30. maaliskuuta 2021, Kööpenhamina, Tanska, pheegee

This is a lovely, chic hotel in the old main Post Office just by Copenhagen Central Station. The staff are very friendly and helpful - if you manage to get a hold of them. We tried to call the hotel…

This is a lovely, chic hotel in the old main Post Office just by Copenhagen Central Station. The staff are very friendly and helpful - if you manage to get a hold of them. We tried to call the hotel before our stay, but couldn’t get through, eventually got sent to their voicemail. During our stay, same issue, tried to call them from the room, they simply didn’t pick up the phone. Also, they asked us to let them know if we had a food delivery coming to the hotel (as all on-site restaurants are closed due to COVID-19 restrictions), and so we did. Turned out they were too busy to call our room to let us know the takeaway had arrived - we found out from the food delivery service it had already been delivered to the reception. One lukewarm meal later.... As it stands: call them before you book. If they don’t pick up within 5 rings, find another option. Anything else is just asking for disappointment and not worthy of a 5 star hotel.

Omistajan vastaus

8. huhtikuuta 2021

Dear Pheegee, I am sorry to hear that you had a bad experience during your stay with us. During these tough Corona times, we have had an unprecedented amount of calls from people wanting detailed information of the changes and new procedures at the hotel. As a result, we have long queues on the phones. We do our very best to answer every call we get but, regrettably, we have not been able to answer every call in a timely manner. We understand your frustrations, and rest assured that It is a huge priority of ours. I do apologise for the inconvenience that you experienced. This was in no way intentional on our behalf and we strive to deliver the best service to all of our guests. Your feedback is highly valued, and I will make sure that the Departments concerned take heed of your issues. We hope that we get the chance to welcome you back again, and give you the experience that you deserve. Kind regards, Josefine Lauritsen Ass. Front of House Manager

Lue lisää
2

Take off 2 starts and it will be about right rating for Villa Copenhagen experience

21. helmikuuta 2021, , 722aleksandraz

It all started 2 days before our arrival. I got a message from hotel to book our breakfast(Corona stuff) and suddenly also to book our 15 minutes per day to enjoy the pool. First of all, I called righ…

It all started 2 days before our arrival. I got a message from hotel to book our breakfast(Corona stuff) and suddenly also to book our 15 minutes per day to enjoy the pool. First of all, I called right after the new restrictions and asked is the pool still working and how does it work. No one ever mentioned 15 minutes per day. Second of all, 15 minutes? Really? We also travelled with the dog, so we payed equivalent of 500 DKK for dog stay, which I would assume includes cleaning services, dog bed, snacks and bowl. Neither bowl, nor bed was there. I went to reception and asked politely - in 24h bed and bowl never reached us. They offer 24/7 sms service, which as an idea is really cool, but in reality useless. I asked specifically about the bath robes, knowing I have my magical 15 minutes of pool time. Answer came 24h later, when I already have left from my home. Knowing that it is a 5 start hotel, bathrobes did not seem like a luxury thing to ask. Upon our arrival, bathrobes were not there, when I went to ask where are they, I got another excuse and reason that their supplier is late and so on. Have to be honest, could not care less, since for this amount of money, this is really not my problem. Same story with flip-flops for going to the pool, because obviously in the winter you won't be putting your winter boots on your wet legs. Guess what, another excuse about how sustainable the hotel is, but for 120DKK a pair, they will forget about sustainability and provide you with flip-flops. Hotel is located centrally, right next to train station. For us personally, it was not the main reason to book, but there comes another problem for those with cars. So let's start a game of finding a parking lot in Capital of Denmark. Of course you can always pay 500 DKK for valley and this problem will be solved, or park in a public area (as we did) and pay 380 DKK. Luxury in all it's beauty! The best part again, no one ever mentioned that it's either this or that, no tips on a page from hotel, of course, it's made to get as much money out of you as possible. I won't be complaining about the room, it is indeed very nice, filled with expensive Danish designs, comfortable beds, lovely cups, coffee maker, tea can, amazing bath lotions, shampoos and so on. Cleanliness on the other side leaves you hoping for the best. Black hair in our bed(none of us have long black hair), dirty glasses and dirty bowl that has cotton pads and q-tips. There are some great features and an idea, but some of them are either not accustomed to 21st century or are not working because of bad customer service. I do not suggest this hotel for an amount of money we spent. It is NOT worth it. We stayed there from 14.02-15.02 in a room 1104. 1 thing I forgot to mention, because it was our anniversary, we got a nice hand cream as a present, so that was nice.

Omistajan vastaus

19. huhtikuuta 2021

Dear Aleksandra, Thank you for your feedback and please allow us to extend our sincere apology for the inconveniences you experienced. I kindly ask you to contact me at josefine.lauritsen@villacph.com to find a solution and hopefully an opportunity to give you a real and memorable Villa experience. Kind regards, Josefine Lauritsen Ass. Front of House Manager

Lue lisää

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