Hotel Haven

We stayed here for one night and were left with slightly mixed feelings after expecting a 5-star experience (such as in Kämp or St George). The check-in process was smooth and possible to do in advance. The staff encounters were positive, especially at the breakfast, there was a gentleman who made us feel welcome and appreciated. The breakfast was of high quality with some very tasty and unique offerings. Also the restaurant facilities were sympathetic and cozy. The room was pretty ok in terms of size and especially the roof height was great. It seemed as if the room was already slightly torn and showed signs of age and details not expected from a 5-star spot such as old dirt between the tiles, shower/bide handles of a cheaper sort/not matching, tilted lamp shades etc. Those may be fully irrelevant details to others, but something that stand out for a visitor paying attention to details. The corridor (rooms starting with 200's in the far end of the hotel) did have a strong smell of mold and was unpleasant. There were scented sticks on the corridor, but they did not cover the clear smell of wet structures. That is obviously more of an issue with the building and not the service/amenities level as such, but contributed to the customer experience. Overall, with some more attention to the details and the health of the building, the hotel part of Haven would surely match the settings of the beautiful bar and the cozy restaurant.

Pros: Pre stay communication with this hotel went very well. The front desk replied to my email quickly. In my email I requested an early check-in. The reception replied that they had availability for early check-in and that she would add the request to the reservation details. The receptionist who checked me in was friendly, and said that the room was ready for me when I arrived at 1 pm so 2 hours prior to check-in time. She also remembered that I had stayed here before and offered me a complimentary upgrade from the entry level room to a Grand Deluxe room. The room that I was given was luxurious and had a view of the Finnish Presidential Palace. I also noticed that they had Byredo amenities in the bathroom. The bed was large and I managed to have a good night’s sleep. Visiting the bar was well worth the experience. The food and the drinks were of high quality and the waiter was friendly. Breakfast was also great and of surprisingly high quality. Cons: This time there weren’t any cons. I had a great stay here and I will be happy to come back again soon!

When ever we manage a short getaway from the kids this is our go-to place! The service is always superb and extra attention is paid on details and relaxing atmosphere guarantees a perfect stay. Customer is always a top priority in Haven. Also the location of this hotel is optimal. Can really highly recommend!

We chose this hotel for a long weekend and weren’t disappointed. It was centrally located and everything we wanted to see and do was easily reached. The room was comfortable, clean and spacious although the city view turned out to be a view of the atrium roof! However as we were out most of the day this wasn’t an issue. We thought the bar area was really good and we’re surprised it wasn’t used by more guests while we were there. Breakfast, located in a part of an old adjacent building, was standard fare and while not spectacular, it offered a reasonable choice and was regularly replenished. Reception staff were friendly and helpful and we wouldn’t hesitate to return here in the future.

This was our second visit to hotel Haven this year (2022). On both visits the rooms were spacious and quite nice, and both were equipped with a bathtub. The location is great and the harbour view is great, should you choose to stay in the eastern side of the hotel. The breakfast is served in nice, cosy atmospheric building. The food offered is high quality and varied, unfortunately on both visits the tea I requested was possibly too much. On the first visit I had to request my tea three times and on this latter visit two times. So maybe vise to stick with coffee, if you want to have hot drink with your breakfast.