Hotel Haven

Quality hotel of a high quality and quiet. Breakfast overlooks part of the old square. Rooms clean and tidy with great staff. It is a 15 min walk from the main train station, just follow google maps. Will stay again.

If I have right, this was our seventh stay at this luxury boutique hotel with an excellent location near Market Place and Esplanade Park. This time we booked the least expensive Superior room from the Black Friday sale at 125 euros including breakfast. The rate was not prepaid but had to be canceled one week before. As a Nordic Choice Platinum member, we got again an upgrade. This time a three-category upgrade to a Grand Deluxe Harbour Seaview room that had a normal price of 394 euros for our night. This was our fourth stay in this room type. Now we got the room from the 7th floor and it felt bigger than the top 8th floor rooms we have stayed in before. There were no support pillars. The views were great also from this room. The service at the hotel bar is top-notch as also in the reception. The breakfast is served in the historic Sundman building. The buffet has not the widest food selection but everything is top quality. The service was friendly and attentive.

Spent one night with husband and baby in one of the larger rooms called Helsinki suite. Overall the hotel is nice and the staff is friendly, but I was missing the "wow-moment". I'm sure it was very exclusive and luxurious when it was first opened but it has seen it's best days. The rooms facing the street are very noisy! Even on the 7th floor. Nothing to complain - but to write home about.

This was my second visit to Helsinki and I think I found my new favorite hotel. Hotel Haven is an elegant boutique hotel near the harbor/Market Square area. Every staff member I interacted with (front desk, bar, breakfast) were professional and friendly. My room 808 was a prime superior room - large room, king sized bed, city street view, large bathroom with bath/shower combo. Room was nicely decorated, had a wall of windows and including a sitting section featuring a large sofa, coffee table, desk and flat screen TV. The location was perfect - around the corner from Esplanadi and walking distance to many sites. I hope to stay here on my next trip!

Hotel in very good location, spacious and nicely decorated rooms, bath amenities from Byredo. Breakfast is very good - fresh bread, tasty butter, perfect coffee etc etc. But very strange service. Staff is very polite but never apologise for their mistakes. And never smiles. Fore example, I ordered fried eggs for breakfast, waited for almost half an hour, then we decided to go. Waiter see us leaving and asked: “You didn’t get fried eggs until now? I go to kitchen to cancel it”. Not “I am sorry” or something like that. Top of the top was they situation during checkout. Instead of EUR 1.200 we have been charged EUR 1.500. After quite a long time and discussion amount EUR 1.200 has been confirm. Again - no apologies from the Front Desk lady. No smile. This is not what you can expect from 5 stars hotel.