Quality Hotel™ Galaxen

Great staff and great experience. During all my one week stage I had a great experience in terms of service and hospitality. The breakfast buffet was exceptional and the location great. I'l be back soon

The Hotel is very well situated in Borlänge, The Breakfast is very good and the staff very service minded. - Greedy froM Hotel to charge overnite staying guest for parking the car outside the Hotel???- No real Christmas or NewYears decorations, They could have done something to boost the guests?- The communication between Front desk and guest must be improved, we had an embarrasing situation in the Relax , due to unclear information. The room were to small. I h booked in November.. I spoke with staff because of the bubblepool already the ,was out of order.. It shoudnt take 6 weeks to fix that?- Actually I booked the hotel because of the existing bubble pool:(

It is a good hotel for both family trip and business travel. Next to the hotel there is a science museum. The hotel provides shuffleboard for free in the lobby. There is free parking in front of the hotel. The room is clean. In addition, the hotel is close to the city center. However, it would be good that there could be more choices for breakfast. Also, the breakfast should be supplemented timely. When I had breakfast, several food were empty and no staff supplemented the food.

Location, room and breakfast were ok, according to expectations. If you are staying more than one night, you need to specifically ask for cleaning of your room the day before. That is like a basic service in a hotel, so we couldn't understand it. Besides, it is only written in Swedish in a sign next to the lobby that we didn't see, and the recepcionist didn't inform us upon arrival. When we tried to ask for cleaning the following morning, the person in the lobby told us that it wasn't possible because there were no cleaners available. Very unhelpful person and unsatisfactory experience. Besides, there were always queues in reception, so the cleaning is not the only staff that is bad sized. The room was quite warm (no A/C) but we were provided a fan. It didn't work very well, so we asked for another one at night. The person in the lobby told us to come down to pick it up one hour later, almost at midnight, so that was not very smooth either. There is a parking at the hotel, but they issue more tickets than parking spots, so there is no way to pick a spot if you arrive late. Fortunately there is a free parking in an area close to the hotel, but still something else that is not properly sized. Finally, it is good that they try to implement COVID-19 measures, like the breakfast turns. But then nobody controls which is your room number or what time you come down for breakfast. So quite absurd as well.

I stayed here last night on my ski trip to Romme Alpin. Room 501, superior room. I specifically mentioned in the booking request that I am noise sensitive but was offered room on 7th floor right under the gym on 8th floor. Could hear the thread mill running.. But spoke to staff and it worked out. However I think the hotel is getting old and not worth the money spent plus it’s a conference hotel.