Clarion Hotel® Trondheim

Holds the name Gold toot by the locals. One of the newst i Trondheim. Very modern- huge spaces in the lobby and is specially designet for huge conferences. Lacks soul- but the staff is helpfull and professional. Nice bar at the top floor.

It’s my first time trying Clarion Hotel, spent two nights here with my wife. Unfortunately, my overall experience was quite disappointing. After 10 hours of train travel coming from Bodø, we arrived at almost midnight. All we wanted to do was to take a shower and finally go rest and sleep. We couldn’t do that because, first of all, when going into the room, there was a bit of bad smell in the room, secondly, when taking a shower I fastly found my feet soaking in water and the whole bathroom was flooded. That was because the sink of the shower wasn’t clean. I would’ve unclogged it myself but thinking about it, this is something totally unacceptable especially in this price range! Also, the shower gel dispenser and tissue paper dispenser were empty, I don’t want to imagine what else was overlooked or missed when the room was ‘cleaned’, something that as a guest I shouldn’t even think about especially because we’re having a pandemic ongoing. We didn’t sleep that well because it was very warm in the room even though we tried several times to lower down the temperature through the air condition system. The next morning, we left the air condition on(we left one of our cards in the card insert of the room) so that it would cool the room when we would get back. I also told the reception about the shower incident and the girl took my complain in a very superficial way as if it was a completely normal thing. When we got back to the hotel that day we were expecting the room to be cool, that did not happen at all and it was still at 25 degrees. I called the reception to tell them that our A/C wasn’t working properly and the girl told me that it would take some time because it’s warm outside and there’s the sun. I told her that an A/C should be working even if it’s hot outside and there was the sun, she replied saying that what is in the room is not actually an air condition system but a ‘temperature regulator’!!!! (what does that even mean?!) Can’t help but ask myself then, why do you have written in the room’s «Facilities included»: «Air conditioning» if that’s not the case? Another happening is that we needed to leave early to catch our train at the station we asked the reception the evening before about the possibility to have a packed breakfast and if we need to book it first. They said that we don’t need to book it and that we’ll find prepacked to-go breakfast packages that we would just need to grab and go. That wasn’t the case because when we asked the kitchen staff about it they didn’t know anything about it and they gave us a paper bag each to make our own takeaway. It’s good that we came down earlier or else we would’ve lost our train. To be fair, some positive things about our experience are the normal breakfast buffet that we had the day before was actually good and the location of the hotel itself was pretty nice. This was my first time trying Clarion, was I satisfied? Totally not. Would I try it again, maybe it was just an isolated case? I honestly don’t know.

First little letdown, when we arrived in our room, we only had a dobbel bed there. We were 3, and had reserved a room for 3 to 4 person. We had to go down to the lobby again and we got a new room, very similar and they brought in a foldable bed for my third friend. I was a bit disapointed because i had been under the impression that for the price we paid we would have 3 real beds, and not 2 real ones and a foldable one. But one of my friend graciously said that it didn't bother her. Therefore i wasn't personally affected by that but it was a still a letdown. Otherwise the hotel was alright, the staff did the best they could with the corona restrictions at breakfast, and me and my friends were satisfied at the variety and effectivity of the staff. The receptionist was nice, and when we asked for a HDMI cable to watch netflix from my pc, they lended us one without any problems. This hotel is a bit further out of the city center, but it was no problem cuz it took 10 minutes to get there or 5 minutes using one of the many electrical scooter laying around. Me and my friend enjoyed or stay there, with a special mention for the roofbar which was quite nice.

Close to the railway station and 15 min walk from city center. Beautiful view over the Trondheim fjord from our room. Helpful staff. Not too large rooms. Nice bathroom. Breakfast was also quite good, loved the pancakes with blueberry jam.

Entering the hotel hall, one just goes WOW. But where am I going to sleep? Receptionists (plenty) and other staff very helpfull. And each one of them seems to be fluent in at least four languages. One could have a football match in the hall. But the rooms are comparablyy small (Or maybe just mine) And the thundering sound from the hall (Subway-music) could be heared - LOUD - all night in my room. And the turning door at the entrance is a bit freaky: (It changes turning speed suttenly) In the evening several people were squeezed in by the moving door, and myself was knocked out in the morning. The staff from the reception did not move, when they saw me knocked to the ground. I dont think I will risk another stay at that hotel, as impressive as it is.