Clarion Hotel® The Hub

Ok hotel

24. heinäkuuta 2020, , ElizabethCalder

The location is great. Our room was great. The hotel is overall very beautiful. The check in took forever and we stood in line for a good 40 minutes. The self check inn machines were not functioning p…

The location is great. Our room was great. The hotel is overall very beautiful. The check in took forever and we stood in line for a good 40 minutes. The self check inn machines were not functioning properly, and the line to check inn ran zig zag through the whole lobby. The breakfast was wonderful, but the breakfast experience was chaotic and stressful. We where given individual eating times due to covid -19. But the dining room was packed with people pushing past each other, messy tables and not much control. We had both an early and a late seating time, both days had the same chaotic vibe. The wellness area had a small pool,gym, steam room, and a sauna. These areas were filthy. There was hair, gum, bandaids and snuff bags in the drains and on the sauna bench. None of which were cleaned during our 3 day stay. The carpets and flooring all over the hotel were messy and the same crap was stuck in the carpet day after day. I have no confidence that the hotel surfaces were properly cleaned, especially in light of the covid - 19 situation. Will not stay again.

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Great spot, nice stay

22. heinäkuuta 2020, Lontoo, Yhdistynyt kuningaskunta, ianwebb75

This clarion is located in the perfect spot. Walking distance to the train station and other transportation. The only negative aspect of our stay was when we arrived (after a long delay and ordeal wit…

This clarion is located in the perfect spot. Walking distance to the train station and other transportation. The only negative aspect of our stay was when we arrived (after a long delay and ordeal with our flight) the room has a ketchup stain on the carpet and hair around the light stand. It was easily visible, so it shouldn’t have been missed. We wet a towel and cleaned it ourselves as at 20pm at night, we didn’t want to wait any longer to get to sleep. Other than that, our stay was great. They have a well equipped gym and pool area, breakfast was plentiful and the staff were most helpful. Samira went above and beyond to help my wife secure an appointment during our stay. Thank you. We would definitely stay here again.

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nice hotel BUT very sad service

21. heinäkuuta 2020, Tukholman lääni, Ruotsi, KenVICNETWORK

Beatiful but service is bad and its impossible to get / buy a coffey between 10.00 Am until 5 pm..?!?!? What in a big hotel like this ? How is that possible? Even the smallest hotels has THAT service.…

Beatiful but service is bad and its impossible to get / buy a coffey between 10.00 Am until 5 pm..?!?!? What in a big hotel like this ? How is that possible? Even the smallest hotels has THAT service..... Change please if you want me back again!!!

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OK hotel in the middle of Oslo.

16. heinäkuuta 2020, Bergen, Norja, YadgarA

This is not my first stay but maybe my last. Beautiful building located in the heart of Oslo, within 2 minutes walk from the train station and other public transportations. Rooms are nice and spaciou…

This is not my first stay but maybe my last. Beautiful building located in the heart of Oslo, within 2 minutes walk from the train station and other public transportations. Rooms are nice and spacious and modern. Unfortunately when I was visiting the hotel this time it seemed very busy, and this put its toll on the elevators. 800-850 rooms, and only 5 elevators (that I could see) caused situations daily where one had to wait for the elevator, sometimes just 1-2 minutes but sometimes as much as 9-10. There seemed to be some kind of automated curtains/blinds on the outside of the windows and at one point they went up and down 3 times within 30 minutes, 9:30 in the morning, rather loudly. The light switches in my room didn’t work as supposed either, as some of the lights would switch on by itself sometimes during while I was asleep. The hotel has a beautiful lobby, friendly staff and a beautiful dining experience on the roof. I think I was a little extra unfortunate this time.

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Disappointing stay

10. heinäkuuta 2020, , I9405IWaxels

I booked my hotelroom recently through hotels.com, where the receipt said that the room would be cleaned daily. Upon arrival I was informed by the staff that our room would not be cleaned during our 4…

I booked my hotelroom recently through hotels.com, where the receipt said that the room would be cleaned daily. Upon arrival I was informed by the staff that our room would not be cleaned during our 4 day stay, the towels would not be changed and that we would have to take out the garbage from our room ourselves and put it in the hallway. This was a kind of absurd experience, since they said it was due to covid-19, but everyone could come down to the reception and get towels there, where the receptionist was not wearing gloves and did not wash her hands with alcohol between guests. When questioned about it, they said that the hotel website informed about this, and that we should have checked this prior to our stay. When I checked the website, there was no information about this. When I told the receptionist about it, they said they would look into it and update the website. When I checked a couple of days later, it was still not updated. Concerning breakfast, this was a rather chaotic experience. Breakfast was served in two separate rooms, where only two chefs was serving hundreds of people, one at a time. Even though everyone had been given vouchers to get breakfast at a given time, where were cews of 50 people in front of us, and we had to wait 45 minutes to be served. Because of this, many families with small children had to go and get breakfast elsewhere. Here the hotel obviously had too many guest to handle breakfast serving the way they planned. All in all, our stay was extremely disappointing. When you pay full price for a hotel room, and they lack to inform you that all the "luxury" you pay for is not included, it all feels like a scam to me. Especially since they refuse to put that on their website for future guest to see. Other than that, the hotel was very nice.

Omistajan vastaus

29. heinäkuuta 2020

Thank you for taking the time to give us your feedback. We are so incredibly grateful to have you as our guest in a very special time. We take your opinion seriously. The effect of Covid-19 has made many changes for us all: as a hotel we have since March 2020 changed all routines, information and how we operate our operations in order to give you a safe and memorable stay. Regarding information we have been informing since march 2020 about the safety and information to guests regarding our facilities and how the hotels in Nordic choice operates on: www.nordicchoicehotels.com/information-regarding-safety-at-our-hotels. We also have it as a pop up in visiting all our windows to secure that our guests reads it and are informed. It must therefore be a misunderstanding regarding not finding the information somehow, maybe a specific info? As the information has been out since March. I will quality check with the receptionist being in contact with you under your stay to secure what was missing of information at that time. As a traveller today we need to keep us informed at all time as there are changes and updates due to covid-19 daily, and differences among countries etc, We therefore inform and update information actively on our website, TVs in the rooms, infoletter on arrival, SMS sent out to all guests given us their phone nr and posters around in several areas at our property. Third part channels as hotels.com are also informed, but information on third part channels are updated and own by themselves and out of the hotel directly control. But we at all time keep all cooperation partners informed but can not directly update their information. We take infection control extremely seriously and do our utmost to ensure that you are safe when you visit our hotels or stay with us. Nordic Choice Hotels follows official recommendations with respect to infection control of Covid-19. Our staff is also trained due to following infection control. In Norway it has been not allowed to serve food and beverages in different ways: we have served from bags, to plates, to chefs serving one and one: and we have just open now for full buffets again 17.7. This have made a huge importance for the experience for our guests. And the feedback from our guests is much better. We take extra caution and follow restrictions given by the Norwegian government to avoid spread of the virus, some extra waiting time do apply in doing so. It's been many changes and it will continue to change how we operate in the hospitality industry. No best practise exist and we change every day and almost by the hour to make sure we have a safe and good hotel product to our guests. We change also with the guests and we have to stand together and all of us most follow those restrictions given. We have big understanding that this is new for our guests, for us and everybody. And it will take time before we all are used to the new ways and new normal. It's a big task and new change. We have since your stay also made many changes and we can also see from the latest feedback from our guests that these changes have been positive. And behalf of all of us at Clarion The Hub we are really sorry for not living up to your expectations under your stay! We promise to keep developing, making new ways, keep our guests in top of our mind to make sure we can offer a safe and top service hotel experience also in the future. We thank you for your feedback, understanding and cooperation. Hope to be welcoming you back! Marianne Høybakk Hotel Manager

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