Quality Hotel™ Fredrikstad

Rooms are realy nice as well as the rest of the hotel but a hotel in 2020 that doesn’t have parking with charger for electric cares is a mayor minus for us traveling in business. Breakfast is usually also superb.

Stayed for two nights, room was nice, beds comfy and bathroom OK. When I made the reservation I asked for a room in an upper floor, when we checked in we got one in the 4.th floor (out of 8 avaliable). Hotel could not have been fully booked considered the amount of people at breakfast. Breakfast was nice with a good selection. Staff in reception and bar was friendly.

We had a deal which included a three course dinner for two. The dinner was good and the waitress was lovely. Got the wrong room at check-in so had to change. The room we were given were at the end and a corner room with nice views.

Some websites show this as a 3 star hotel, and based on this and my expectations I am classing it as good. However if you are expecting a 4 star hotel and have high expectations, then my review would be Average (3 points rather than the 4 I gave it) Nicely decorated hotel, clean, centrally located. Comfortable room. We booked direct on the hotel website and as first time users received a discount. If I had paid full price I don't think it would have been value for money. Staff were welcoming, polite and friendly. We received an email on day of arrival informing us the restaurant would be closed for refurbishment, but this wasn't a big issue for us. On arrival we were informed where breakfast would be and that additional seating would be in the Diamond room during closure of the restaurant. So there was sufficient seating arranged (one day we were the only ones sitting in the conference room for breakfast). Downside to breakfast: was that the 'hot' breakfast was cold. I don't know if this would have been the same if the restaurant was open, or whether it was because of the makeshift set up. Also music is played during breakfast. Mostly this was nice, however I don't know who chooses the music but they need to be more selective - one morning a song with offensive, expletive language came on, which is not what you want to listen to at any time much less when eating breakfast. *The room we were given had a nice view and was spacious. *It was very hot in the room but thankfully the window could be opened and we had it open all night. *There is a full length mirror in the room which I always appreciate. *There is a clothes line in the shower. I didn't use it, but good to know it was there if needed. *There was a hand wash and shower gel dispenser in the room but no other touches. No shampoo or body cream. *There is no bath mat for the shower. A real negative for this hotel. The shower enclosure is strange in that there are large gaps to the side and bottom so when the shower is on, water goes everywhere, so when you step out of the shower you could really do with a mat. * The only ironing facilities is a board and iron located next to the lifts on the 3rd floor. Its a cordless iron on an electric wind up timer, again a very strange set-up. Insufficient for a whole hotel. There was a queue to use the iron which can be stressful with everyone watching and waiting. *There was an ice machine in the corridor but seems to be hit and miss about working. *You need to use your room key to work the lift. But everyday that we were in the hotel we had to get the key card reprogrammed. The implication was it had been stored by a mobile phone but that wasn't the case. Sometimes it would work in the lift but by the time we reached our room it had stopped working. Needs looking at. * There was a safe in the room but it did not work. I reported it to reception who informed me all the room safes needed repairing!!!! Needless to say I was neither happy nor impressed to be without a safe. *No tea or coffee making facilities in the room which was a big disappointment. Would I stay here again? Despite some improvement needed in areas, Yes I would stay here again.

I do not recommend the hotel if you are not a party person and wish to sleep night to Saturday or Friday. If attending a concert or party the hotel would be perfect. For all others -t ake the ear plugs but maybe even this is not gonna help. This is not the hotel's fault though.. But be aware. Otherwise, the service was excellent. The front desk member of staff was calling the guests before arriving and letting them know about the refurbishment of the lobby. I am sure the lobby is going to look good after refurb. The choice at the breakfast was good but there was clearly not enough tables for the amount of guests and the introvert Norwegians do not like to share a table with other grumpy guests lol. I would probably stay at the hotel again if the price was right but would request a room on the not so busy other street side.