Comfort Hotel® Bergen Airport

Nice comfortable stay as usual - all in room is fine. Breakfast not so good. Fried egg was burnt and cold - bacon on top was nice but of course also cold. Coffee machine had “lost” the tube leading coffee into the cup - not a problem if one knows where it comes out. I obviously figured it out second time round. Positives - rest of buffet looked fine. But I wanted a hot breakfast. (I never contacted staff - I don’t like to complain- I just want peace and quiet)

It was arranged by wideroe airline due to flight cancellation! And I have no complaints about it! It is quite new and clean with strong promotion about being environmental friendly! Best part is breakfast starts at 5 am!

Some time during the last two years since we were her last the hotel has changed its cleaning policy to every 4th day AND THEY HIDE THIS INFORMATION FROM THE GUESTS! We found out the second day of our stay when returning to the room in the evening and found out that nobody had been there. The beds were unmade as we left them, the wet towels still on the bathroom floor. I had to go downstairs to get new towels and toilet paper and only then was told about the cleaning policy. I later checked in the room and found it written in a leaflet (see pictures), but: - why did the reception not inform us when we checked in? - why is there not a big sign informing us in the reception area? - why is there not a big sign in the bathroom? The towels are very thin and we had to use them also to wipe the bathroom floor. There is no place to hang the towels to dry, so it is impossible to live by this policy. YOU WILL HAVE TO ASK RECEPTION EVERY DAY FOR CLEANING OR NEW TOWELS. Another thing that we have never experienced in a hotel before is that breakfast on Saturday ends at 9:30. We were down 9:40 and everything was gone. See picture. Why did the reception not inform us about this non standard breakfast times?

We stayed for a night in room 324 on Sept 13. The frontage was under renovation & not accessible by vehicle and we had to walk a short distance from the driveway to entrance. The hotel was functional and comfortable. The floor layout is unique and our room was quite far from the lifts. Although the hotel is very near the airport, we didn't hear any planes landing or taking off. Like most hotels in Scandinavia, this hotel didn't provide any electric kettle and guests must take hot water from the restaurant behind the reception - quite inconvenient when you needed a hot coffee or tea. We were told that we could drink water straight from the tap - something we Asians found it hard to believe - anyway tap was crystal clear without any chlorine smell. We took the dinner & breakfast buffet at the restaurant which had quite a good spread of food to suit all kinds of travellers.

If you have a flight to take then this is the ideal hotel to stay because the airport is just a walk across the road. The front desk staff was not fantastically courteous, was flustered with group check-ins; perhaps due to staff shortage. They somehow do not give us the impression that they welcome Asian tour groups though. Perhaps they have had bad experience but I hope they would take the trouble to differentiate between Asian groups. South East Asian groups such as those from Singapore and Malaysia are more educated, well-behaved and courteous. I wish to compliment the hotel on a nice spacious lobby as well as rooms. The breakfast spread was sufficiently satisfying.