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Regarding vouchers for prepaid bookings

Published: March 11, 2020. Updated: October 1, 2021. 

As society is now opening up, you will as of 1 October not be able to request a voucher on a prepaid booking. For more information on terms and conditions applicable to your booking, please see your booking confirmation.

If you have booked your stay via another operator such as Hotels.com, Expedia or Booking.com, please check the specific cancellation terms and conditions for these operators.

Do you have any questions regarding your booking? Contact our Customer Services on (+47) 22 33 42 00.

You can view the most common terms and conditions for cancellations here.


We take infection control extremely seriously and do our utmost to ensure that you are safe when you stay with us or visit our hotels. We have essentially stepped up to the highest level of alert, so that you don't have to. To read about the initiative Safe Stay click on the button below.

Read about Safe Stay

This page will be updated when new information about advice or guidelines from relevant health authorities becomes available.

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